Ordway Cottage Policies

 

Deposits & Cancellation Policy 

Reservations must be guaranteed with a VISA, MasterCard, American Express, or Discover Card.  A deposit of 50% of your entire stay is due at the time of booking to confirm your reservation.  The remaining balance for your stay will be due at check-out. A $200 security deposit may be added to your final payment. An applicable refund will be returned within ten days of departure, once appropriate charges have been determined.

Cancellations are ONLY accepted by phone.  Cancellations for stays of one week or less are due 14 days prior to arrival. For stays of more than one week, cancellations are due 30 days prior to arrival.

Cancellations made within the required cancellation deadline are subject to a cancellation fee of 15% of the total stay. In the event you do not arrive on the confirmed arrival date, your reservation will be cancelled and room and tax for your entire stay will be charged to your credit card. Departing early will be regarded as a last-minute cancellation, and the guest will be charged room and tax for the entire stay.  A minimum stay of three (3) nights is required at the Cottage.

Check-In & Check-Out Times

For your security, a photo ID is required upon check-in to verify your reservation. To ensure rooms are ready for our arriving guests, we ask that you adhere to our policy of 11:00 am check-out. Late departures are subject to a fee which will be added to your bill. Check-in time is anytime after 3 pm and check-out time is by 11 am. If your room is vacant and clean prior to 3 pm, we’d be happy to check you in early. However, we do not guarantee an early check-in.

No Smoking and Pets Policy

Dedicated to providing a clean, comfortable and relaxing environment for both our guests and staff, the Ordway Cottage is 100% SMOKE-FREE. We ask that all guests refrain from smoking in all rooms, on all balconies, and in common areas. Guests may be asked to leave without reimbursement and assessed a cleaning charge ($200 minimum) if it has been determined that they have been smoking in their room or other areas of the Inn.

Dogs are allowed at the Cottage; Prior arrangements are required. For more information please read our Dog-policy.

Housekeeping

Housekeeping services are available with prior arrangement.  Monthly(28 days) stays will receive light housekeeping once per week.

Parking

Parking for the Cottage is located on-site in the Camden Riverhouse Hotel lot.

Best Rates Guaranteed

If you want the best rates for the Cottage, go straight to the source.Our telephones are manned by our staff, not a central reservation or off-site service. Ensuring you get the information you need is our highest priority. Call us any time; and for the best room, book with us! Call us toll-free at 1-800-755-7483 or at 207-236-0500.

We promise no additional fees will be charged at the last minute.  Our rate is for double occupancy and is subject to a Maine State lodging tax of 9%(subject to change).