207-236-0500 or 1-800-755-7483

Dear Community and Guests, (updated 10/05/2020)


These restrictions are fluid and may change – we encourage you to call us or follow the Maine State website – linked below.


The hotel is following all State & Federal Guidelines for the safety of our guests and staff.

We are updating our cancellation policy for you!


This is only for Bookings made directly on our website. Online Travel Agents may have different policies.

Always Book Direct for the Best Deal!


For guests with existing reservations for any future arrival date, including reservations with pre-paid rates, we will allow full changes or cancellation without a charge . Please note that any changes to existing reservations will be subject to availability and any rate differences.


For guests making new reservations for any future arrival date we will allow the reservation to be changed or cancelled at no charge at anytime.

Please continue to visit our website for the most up-to-date information.

If you have any questions or concerns about upcoming travel, please call us at:

**The Camden Riverhouse Hotel and Properties are following all State Hotel Cleaning Guidelines.** See details below.

For the safety of our guests and staff, please note that any reservation can be cancelled at anytime by our management. You will not be charged for any cancellations made due to Covid-19. We are monitoring State and Federal conditions closely.

Jackie Gamage
Hotel Manager
David Dickey – Owner


  • Practice enhanced room sanitation by cleaning and sanitizing all hard services after every use, linens, bedspreads and covers laundered
  • Following each departure, guest rooms will be left vacant for a period of time to allow for deep cleaning, disinfectant and cleaners to dry, and reasonable air exchange. Consider ways to maximize airflow, if practical, to increase fresh air circulation (e.g. opening windows, or doors).
  • Widen high-traffic areas to the extent possible.
  • Note that staff or customer use of elevators or escalators will require regular attention to physical distance guidelines and frequent cleaning of high-touch surfaces.
  • Minimize shared touch surfaces such as kiosks, tablets, pens, credit cards, receipts and keys.
  • Establish procedure for regularly disinfecting inventory and newly received deliveries.
  • Establish protocols for handling and processing shipping and receipts (including disinfection).
  • Advise workers, contractors, drivers, and vendors that they are required by Executive Order #49 FY 19/20 to wear cloth face coverings while on the premises.
  • Notify vendors of re-opening, and any revised protocol as it relates to store entry, deliveries, paperwork, etc.
  • Consider implementing measures to ensure vendor safety, including:
    • Disabling/suspending access (e.g., suspending all non-employee truck drivers from entering restaurant).
    • Transitioning to contactless signatures/e-signatures for deliveries.
    • Where practical, adjusting store delivery windows to spread out deliveries.
  • Request that vendors direct their employees to follow all social distancing guidelines and health directives issued by the applicable public authorities.
  • Require regular and frequent sanitization of high-touch areas like restrooms, handrails, doors, PIN pads, and common areas that are accessible to staff, guests, and suppliers.
  • Provide sanitization materials, such as sanitizing wipes, to employees to cleanhandhelds/wearables or other work tools and equipment before/after use.
  •  disinfectant wipes or sprays, disposable or reusable gloves, paper towels are readily accessible throughout the hotel for areas that will be cleaned periodically throughout the day.
  • Note that areas of cleaning focus for general hotel areas include:
    • Door and drawer handles
    • Light and other power switches (consider signage to keep lights on at all times, or utilizing exiting motion sensor capabilities)
    • Shared tools
    • Chairs, tables, and benches
    • Television remotes
    • Refrigerators, microwave, and other frequently touched objects and surfaces in service areas.
    • Time clocks
    • Entry way
    • Cash register, including touch screens, keyboards, mouse.
    • PIN Pads (touch screen, keypad, and pen).
    • Restrooms
      • Toilet bowl, toilet paper holder, and flush lever.
      • Sinks and faucets.
      • Paper towel holders and/or air dryers.
      • Diaper-changing stations.
  • Provide hand sanitizer in public areas for guest and employee use.
  • De-clutter paper amenities in guest rooms. Remove pen, paper and guest directory, magazines and brochures; supplement with digital or available upon request.
  • For contact tracing purposes, establishments should maintain a record including contact information for clients, and those personnel who had direct interaction with them.
  • Hotels should maintain records that will help trace contacts of any infected individuals that have been to the hotel property. Review and implement a record keeping process to maintain records of guest and staff movement.